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Appointments

calendar_pen.jpgAlthough each patient is registered with a particular doctor you are free to make an appointment with the doctor of your choice and at either site (Sunny Meed or Goldsworth Park).

We operate an integrated clinical computer system and therefore we have access to your full computerised medical records at both sites.

Text message reminders are sent to your mobile number once an appointment has been made. 

Types of Appointments:

1. Face to face routine GP and nurse appointments can be made on-line, by phone or in person.

  • On-line booking is available via on-line access ('pin' issued after presenting to reception with photo ID)
  • Phone 01483 766699 for appointments at either site (direct dial to Goldsworth park is 01483 727136) - Receptionists at both Sunny Meed and Goldsworth Park can make appointments at both sites so please make clear at which site you prefer to be seen.

These may be made in advance, up to three weeks for doctors, and should enable you to see a GP of your choice.

There are also On The Day appointments for urgent matters and are offered with any GP who has available appointments.

If the doctor or nurse of your choice is not available, the reception team may instead offer a phone consultation with that doctor or a face to face appointment with another doctor or nurse who have access to your complete records. We appreciate the benefit of continuity of care for patients and endeavour to maintain it wherever possible.

2. Phone triage GP service where all patients needing advice from a doctor on the day will be phoned back as soon as possible by a named GP who can arrange appointments, investigations, prescriptions as necessary (starts at 08:00am and closes at 09:30am and can not be booked on-line).

3. Phone consultations with all GPs are pre-bookable and can be booked on-line for all GPs - the doctor will call you back on the number given as close to this appointment time as possible.           

It is surgery policy that all children under 16 years of age are routinely offered an appointment by the reception team if requested on the day.

Children do not have to be accompanied by an adult.

Sick or infectious patients will be asked to sit in a side room off reception - please notify reception of your arrival and they then can arrange for you to be seen as quickly as possible by the doctor eg. sickness and diarrhoea, infectious rashes.

Chaperones and Interpreters

You are entitled to arrange or ask for a chaperone to be present during intimate examinations. Please ask in advance, whenever possible, if you wish the practice to provide a chaperone. All staff have DBS checks undertaken.

chaperone

If you need help with interpreting or translation please arrange for a friend or relative to accompany you. Formal arrangements can be made for interpretation via the surgery if booked in advance.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions, all undertake chronic disease clinics and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us at least an hour before your appointment by phone on 01483 766699 or via on-line access in order for us to give the slot to someone else. Failure to attend three appointments may lead to you being removed from the practice list.

Keeping you waiting

We apologise in advance if we keep you waiting for a pre-booked appointment - unfortunately the clinical team may be delayed with patients that are have complex health needs or are acutely unwell. They will try to ensure that patients waiting are kept informed of possible delayed including using screen messages in reception.

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Interpreter and translation 

Please inform a member of staff if you require an interpreter or translator as all members of staff have access to this phone service to ensure that there is no barrier to effective and safe communication.

 
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