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Types of Appointments:

DIRECT DIAL TO DR SERVICE:

PHONE CONSULTATIONS with GPs are available to book throughout the day and can be pre-booked in advance (via on-line access, by phone or in person) - the doctor will call you back on the number given as close to this appointment time as possible. 

Many queries can be addressed by one of the clinical team over the phone on the same day that you call.

FACE TO FACE nurse and clinical pharmacist appointments can be made on-line, by phone or in person and GP face to face appointments can be arranged after speaking to a doctor by phone. These are also available in extended access evening and weekend clinics via reception.

Text message reminders are sent to your mobile number once a face to face appointment has been made. 

VIDEO CONSULTATIONS with GPs are available by booking on-line via the LIVI app. Video GP app

 PHYSIO APPOINTMENTS can be booked directly via reception.

We operate an integrated clinical computer system and therefore we have access to your full computerised medical records at all clinics (Sunny Meed, Goldsworth Park and extended access sites)

  • On-line booking via on-line access (bring photo ID to reception to register for this service)
  • Phone 01483 766699 for appointments at either site (Sunny Meed or Goldsworth Park)

We appreciate the benefit of continuity of care for patients and endeavour to maintain this wherever possible.


CHILDREN:

It is surgery policy that all children under 16 years of age are highlighted by the reception team to the doctor so their phone consultation is prioritised or a  face to  face appointment directly offered.

Children do not have to be accompanied by an adult.


INFECTION RISK:

Sick or infectious patients, eg. patients with flu like illness, sickness and diarrhoea, infectious rashes, are asked to sit in a side room - please notify reception of your arrival and we can arrange for you to be seen as quickly as possible by the doctor


Chaperones

You are entitled to arrange or ask for a chaperone to be present during intimate examinations. Please ask in advance, whenever possible, if you wish the practice to provide a chaperone. All staff have DBS checks undertaken.

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Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions, all undertake chronic disease clinics and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us at least an hour before your appointment by phone on 01483 766699 or via on-line access in order for us to give the slot to someone else. Failure to attend three appointments may lead to you being removed from the practice list.

Keeping you waiting

We apologise in advance if we keep you waiting for a pre-booked appointment - unfortunately the clinical team may be delayed with patients that are have complex health needs or are acutely unwell. We will try to ensure that patients waiting are kept informed of possible delayed including using screen messages in reception.

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Interpreter and translation 

Please inform a member of staff if you require an interpreter or translator as all members of staff have access to this phone service to ensure that there is no barrier to effective and safe communication.

 
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