Many queries can be dealt with directly over the phone on the same day that you call.
We operate an integrated clinical computer system and therefore we have access to your full computerised medical records at all clinics (Sunny Meed, Goldsworth Park and extended access sites)
We appreciate the benefit of continuity of care for patients and endeavour to maintain this wherever possible.
It is surgery policy that all children under 16 years of age are highlighted by the reception team to the doctor so their phone consultation is prioritised or a face to face appointment directly offered.
Children do not have to be accompanied by an adult.
You are entitled to arrange or ask for a chaperone to be present during intimate examinations. Please ask in advance, whenever possible, if you wish the practice to provide a chaperone. All staff have DBS checks undertaken.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions, all undertake chronic disease clinics and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us at least an hour before your appointment by phone on 01483 766699 or via on-line access in order for us to give the slot to someone else. Failure to attend three appointments may lead to you being removed from the practice list.
We apologise in advance if we keep you waiting for a pre-booked appointment - unfortunately the clinical team may be delayed with patients that are have complex health needs or are acutely unwell. We will try to ensure that patients waiting are kept informed of possible delayed including using screen messages in reception.
Please inform a member of staff if you require an interpreter or translator as all members of staff have access to this phone service to ensure that there is no barrier to effective and safe communication.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
If you do feel that you need a home visit please call 01483 766699 ideally before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your Paramedic Practitioner or GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
Unfortunately we are still only able to offer home visits if clinically necessary to patients who live within our practice boundary.
If you have a sick or infectious child or adult that can be brought to the surgery, the receptionist can arrange for you to be seen as quickly as possible in a side room.
Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
ALL BEDSER HUB PATIENTS SHOULD CONTACT THE HUB DIRECTLY:
when a home visit may be required or an appointment is needed with them as a Community Matron or GP may be able to arrange an assessment.
You can also be visited at home by a community nurse or phlebotomist if you are referred by your GP.
You should also be visited at home by your community midwife and health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Contact details are found in 'practice staff' on our website.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
The surgery has been a GP training practice for many years and all partners are involved in the mentorship of Doctors in their specialist training years through the Kent, Surrey and Sussex Post Graduate Deanery.
The contribution from the patients in the practice is vital in this respect.
Registrars who are completing their specialist training work as GPs at the surgery for 1 year and FY2 and ITP doctors are with the surgery for 4 months at a time.
Dr Rankin, Dr Gil Rivas and Dr Patel are all happy to answer any questions regarding these doctors.
There is a formal handover system in place for all patients who require further input or follow up at the end of these doctor's posts.
Training video consultations:
To be properly vocationally trained as a GP, registrars may be required to submit a video of consultations they have performed in the surgery to be assessed by other GP trainers from the Kent, Surrey and Sussex Post Graduate Deanery. These videos are sent by recorded delivery to the Deanery doctors involved. The videos may be retained for a short period of time because of registrars' appeals to do with training. However, they are destroyed immediately after this period has expired. Confidentiality is maintained at all times and the only individuals viewing these videos are qualified general practitioners who are bound by the General Medical Council's code of confidentiality.
You will always be asked for your written consent for your consultation to be videoed. No examinations are ever recorded, simply the verbal and other interactions between the patient and the doctor. The video camera may be present in the room at other times but it is not switched on. If you have any queries regarding these matters please contact Dr Rankin.
Both Dr Rankin and Dr Gil Rivas teach and support PA students during their 2 year course when on clinical placement at Sunny Meed. They are students from Surrey University and St Georges Hospital.
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