Types of Appointments:
PHONE CONSULTATIONS with GPs can be booked on the day and in advance (via on-line access, by phone or in person) - the doctor will call you back on the number given as close to this appointment time as possible.
Many queries can be addressed over the phone on the same day that you call.
FACE TO FACE appointments with a GP, advanced nurse practitioner (Kathy) and paramedic practitioner (Andy) can also be booked by calling reception.
Our reception team will ask you for a brief summary of your health concern so that they can direct you to the most appropriate member of the clinical team or refer you to the duty doctor of the day.
CLINICS are held at:
(15-17 Heathside Road,GU22 7EY)
(Denton Way, Goldsworth Park, GU21 3LQ)
(177 High Street, Old Woking, GU22 9JH)
(Woking Community Hospital, Heathside Road, GU22 7HS)
FACE TO FACE nurse appointments can be made on-line, by phone or in person and GP face to face appointments can be arranged after speaking to a doctor by phone. These are also available in local extended access evening and weekend clinics via reception.Text message reminders are sent to your mobile number once a face to face appointment has been made.
VIDEO CONSULTATIONS with GPs are available by booking on-line via the LIVI app.
BLOOD TEST APPOINTMENTS can be booked online:
Surgery sites: https://app.patientaccess.com/login
Ashford or St Peter's sites: http://www.ashfordstpeters.nhs.uk/bloodtests
Saturday morning at Bedser hub in Woking Community Hospital: call reception
FIRST CONTACT PHYSIO APPOINTMENTS can be booked directly via reception
We operate an integrated clinical computer system and therefore we have access to your full computerised medical records at all clinics (Sunny Meed, Goldsworth Park, Greenfield and extended access sites)
On-line booking via on-line access (bring photo ID to reception to register for this service)
- Phone 01483 766699 for appointments at either site (Sunny Meed, Goldsworth Park Branch or Greenfield Branch)
We appreciate the benefit of continuity of care for patients and endeavour to maintain this wherever possible.
DON'T FORGET TO REGISTER FOR ON-LINE ACCESS TO YOUR RECORDS
It is surgery policy that all children under 16 years of age are highlighted by the reception team to the doctor so their phone consultation is prioritised or a face to face appointment directly offered.
Children do not have to be accompanied by an adult.
We are committed to the safety and welfare of all children and young people and all staff are training in highlighting safeguarding concerns.
Sick or infectious patients, eg. patients with flu like illness, sickness and diarrhoea, infectious rashes, are asked to sit in a side room - please notify reception of your arrival and we can arrange for you to be seen as quickly as possible by the doctor
You are entitled to arrange or ask for a chaperone to be present during intimate examinations. Please ask in advance, whenever possible, if you wish the practice to provide a chaperone. All staff have DBS checks undertaken.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions, all undertake chronic disease clinics and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us at least an hour before your appointment by phone on 01483 766699 or via on-line access in order for us to give the slot to someone else. Failure to attend three appointments may lead to you being removed from the practice list.
Keeping you waiting
We apologise in advance if we keep you waiting for a pre-booked appointment - unfortunately the clinical team may be delayed with patients that are have complex health needs or are acutely unwell. We will try to ensure that patients waiting are kept informed of possible delayed including using screen messages in reception.
Interpreter and translation
Please inform a member of staff if you require an interpreter or translator as all members of staff have access to this phone service to ensure that there is no barrier to effective and safe communication.
We are committed to the safety and welfare of all children, young people and vulnerable adults and all staff are training in highlighting safeguarding concerns.