We hope that all the staff at Sunny Meed endeavour to provide you with the best care and experience possible and as a practice recognise CQC priorities as being: safe, effective, caring, responsive and well led.
The surgery is committed to safeguarding and promoting the welfare of children and vulnerable adults and ALL staff have had a DBS check.
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide: high quality patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
|Mrs Filippa Dilena (f)|
AMSPAR Dip in Practice Management
An experienced practice manager, having worked at the surgery for a number of years, and works closely with all staff to ensure that the surgery evolves and adapts to the changing face of the NHS.
She works closely with the partners and oversees the day to day running of the surgery, staffing issues including recruitment and coordinates Patient Participation Group surveys and feedback including review of complaints. She also oversees the surgery's policies and procedures and attends CCG locality meetings.
She is supported in her administrative role by Jackie Connolly and duty manager Susan Zand.
Receptionists will assist you in making routine and emergency appointments to see a doctor or another member of the healthcare team, undertake repeat prescriptions, answer any queries or questions that you may have and offer any assistance that they are able to. They are not trained to provide clinical advice.
Please remember that at some periods during the day, particularly Monday morning, they are extremely busy and may not be able to answer the telephone immediately and we would encourage you to use the patient access on-line booking service whenever possible to make or cancel appointments and to check results on-line where GP comments are seen.
It is a legal requirement that confidentiality of patients' records is maintained at the highest level by all staff.
Jackie and Lesley make up our secretarial team and are responsible for typing letters and arranging patient referrals.
They can be contacted by emailing NWSCCG.firstname.lastname@example.org or phoning 01483 766699.
Clinicians will make referrals to both NHS and Private secondary care services.
Choice of hospital and provider is offered to all patients referred in the NHS using the NHS e-Referral Service which replaced the Choose and Book service in June 2015. Please inform the referring clinician of any preferences when being referred to local services. Urgent and private referrals are faxed directly to the hospital specialist.
Rebecca is responsible for the surgery Newsletter and can be contacted via e-mail if required.